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Privacy Policy

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Last Updated:16th May 2026

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Rain & Shine Property Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (rainandshinepropertysolutions.com) or use our services. By accessing our website or engaging our services, you agree to the practices outlined below.

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1. Compliance

This Privacy Policy complies with the Privacy Act 1988 (Australia), including the Australian Privacy Principles (APPs), and aligns with the General Data Protection Regulation (GDPR) for users located in the European Union.

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2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you provide when contacting us, requesting a service, or communicating with us, including:

  • Name

  • Email address

  • Phone number

  • Address and property details (where relevant to services)

  • Billing and payment information (processed securely through third-party providers)

  • Any additional information you provide during enquiries or service requests

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2.2 Information Collected Automatically

When you use our website, we may automatically collect technical and usage data, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on the site

  • Referral sources and general usage behaviour

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2.3 Cookies

We use cookies and similar technologies to:

  • Recognise returning users

  • Improve website performance and user experience

  • Analyse website traffic and usage trends

  • Support relevant marketing and advertising

You can disable cookies through your browser settings, however some website features may not function properly if cookies are turned off.

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3. Legal Basis for Processing (GDPR)

Where applicable, we process your personal information under the following legal bases:

  • Contractual necessity: To deliver our services and manage bookings or agreements

  • Consent: For marketing communications and non-essential cookies

  • Legitimate interests: To improve our services, maintain security, and prevent fraud

  • Legal obligations: To comply with taxation, accounting, and regulatory requirements

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4. How We Use Your Information

We use collected information to:

  • Provide, manage, and improve our property maintenance services

  • Respond to enquiries and customer requests

  • Process payments and invoices securely

  • Send service updates or marketing communications (where consent is provided)

  • Maintain website security and prevent fraudulent activity

  • Meet legal and regulatory obligations

We may also use aggregated, non-identifiable data for reporting, analytics, and business improvement.

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5. Sharing Your Information

We do not sell or rent personal information. We may share data only with:

  • Trusted third-party service providers (such as payment processors, booking systems, or email platforms)

  • Legal or regulatory authorities where required by law

  • Contractors or suppliers assisting in delivering our services

All third parties are required to handle your information securely and in accordance with this Privacy Policy.

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6. Data Retention

We retain personal information only for as long as necessary to:

  • Deliver services and manage ongoing customer relationships

  • Meet legal and financial obligations (typically up to 7 years for tax and accounting purposes)

  • Resolve disputes or enforce agreements

When no longer required, data is securely deleted or anonymised.

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7. Data Security

We take reasonable steps to protect your personal information, including:

  • Secure servers and firewalls

  • Encryption where appropriate

  • Restricted access to sensitive data

  • Regular monitoring and system updates

While we take all reasonable precautions, no method of online transmission or storage is completely secure.

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8. Your Rights

Under Australian privacy law and GDPR (where applicable), you may have the right to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Request deletion of your data (where legally permitted)

  • Object to or restrict certain types of processing

To exercise any of these rights, please contact us using the details below.

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9. International Data Transfers

Your information may be stored or processed by third-party providers located in Australia or overseas. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with applicable privacy laws.

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10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.

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11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.

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12. Cookies Policy

We use:

  • Essential cookies: Required for website functionality

  • Analytics cookies: To understand website usage and performance

  • Marketing cookies: To support relevant advertising and outreach

Non-essential cookies will only be used with your consent.

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13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or services. Any updates will be published on this page with the revised date.

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14. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact us:

Rain & Shine Property Solutions
Email: admin@rainandshinepropertysolutions.com
Phone: 0418  774 585

 

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